FAQ
Frequently Asked Questions
A few things you may want to know before — or after — placing an order with The Seoulful Edit.
If you can’t find what you’re looking for, we’re always happy to help.
How can I track my order?
Once your parcel has been dispatched, tracking information will be sent using the contact details associated with your order, where tracking is available.
Please allow a little time for the courier’s tracking system to update after collection.
If your tracking has not updated for an unusually long period, feel free to contact us and we’ll help you look into it.
Do you offer free shipping?
Yes. We offer free standard shipping on Malaysian orders above RM120.
For orders below RM120:
West Malaysia: RM6.00 flat rate
East Malaysia: RM12.00 flat rate
Your applicable shipping fee will be shown at checkout before payment.
For full details, please refer to our Shipping Policy.
How long will my order take to arrive?
For ready-stock orders, estimated courier delivery times after dispatch are:
West Malaysia: 2–5 business days
East Malaysia: 3–7 business days
These are estimated delivery timeframes rather than guaranteed delivery dates.
Orders may take a little longer during public holidays, promotional periods, product launches, peak courier seasons or unexpected logistics disruptions.
Are your products ready stock or preorder?
We offer both Ready Stock and Preorder products.
Ready Stock
Ready-stock products are available for fulfilment once your order and payment have been successfully confirmed.
Preorder
Preorder products will be clearly identified on the relevant product page.
Where applicable, the product page will include an estimated waiting or arrival period.
As preorder products are specially sourced or reserved, arrival times may vary depending on supplier schedules, international transportation, customs and logistics.
If there is a material delay affecting your preorder, we’ll provide an update where reasonably possible.
What happens if I order ready-stock and preorder products together?
You don’t need to place two separate orders.
If your order contains both ready-stock and preorder products, we will arrange separate shipments for your convenience.
Your ready-stock products will be dispatched first.
Your preorder products will be dispatched once all preorder items within the same order are available and ready for fulfilment.
Can I change or cancel my order?
Please check your product selection, quantity, delivery address and contact information carefully before completing checkout.
If you notice a genuine mistake after placing your order, contact us as soon as possible at:
ask.theseoulfuledit@gmail.com
+60 12-356 5708
If your order has not entered fulfilment, we’ll do our best to help correct the information where operationally possible.
Once an order has been packed or dispatched, changes may no longer be possible.
We do not accept cancellations simply due to change of mind.
For complete details, please refer to our Returns & Refunds Policy.
Can I return or exchange something if I change my mind?
We encourage thoughtful purchasing and careful selection before placing an order.
Once an order has been placed, we do not accept returns, exchanges or cancellations due to change of mind, including for unopened products.
This does not affect any rights you may have under applicable Malaysian consumer protection laws if a product is genuinely defective, unsafe, incorrect or materially different from its description.
Please see our Returns & Refunds Policy for full details.
What if my order arrives damaged, incorrect or incomplete?
Please contact us if your parcel:
- arrives damaged or leaking;
- contains the wrong product;
- is missing an item; or
- appears defective or materially different from what you ordered.
For visible courier or parcel damage, we recommend contacting us as soon as possible, ideally within 48 hours of delivery, as this helps us investigate the issue promptly.
Please keep the product, parcel and original packaging while we review the matter.
Where possible, send us your order number together with clear photos or video of the issue.
What payment methods do you accept?
Available payment methods will be displayed at checkout.
Payment options may vary depending on the payment services currently available on our store.
For your security, please complete payments only through The Seoulful Edit’s authorised checkout or payment channels.
If you receive a payment request that looks unusual or suspicious, please contact us before making payment.
Where do your products come from?
The Seoulful Edit is a Malaysia-based curation platform with a focus on thoughtfully selected Korean beauty, skincare, personal-care, fashion and lifestyle finds.
Products may be sourced from trusted suppliers and approved sources in South Korea or elsewhere depending on the product.
We look beyond what is simply trending and consider quality, practicality, reputation and how a product fits into everyday life in Malaysia.
You can read more about how products earn their place in Our Curation.
Where do you currently deliver?
We currently deliver to addresses within Malaysia.
Applicable shipping options and charges will be shown during checkout.
How can I contact The Seoulful Edit?
We’re here if you need us.
Email: ask.theseoulfuledit@gmail.com
Phone: +60 12-356 5708
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
For order-related enquiries, please include your order number so we can assist you more quickly.
You can also visit our Contact Us page for our complete business information.