Shipping Information

Last updated: 28 August 2026

 

At The Seoulful Edit, every order is prepared with care before it begins its journey to you.

This Shipping Policy explains how we process and deliver orders within Malaysia, including ready-stock and preorder purchases.

Please note that delivery timeframes are estimates. During peak periods, promotional campaigns, new product launches, public holidays or unexpected courier disruptions, delivery may take a little longer than usual.

We’ll always do our best to get your order to you as smoothly as possible.

 

1. Where We Deliver

We currently deliver to addresses within Malaysia.

Shipping options and applicable charges will be shown at checkout before you complete your order.

 

2. Ready Stock Orders

Ready-stock items are available for fulfilment once your order and payment have been successfully confirmed.

Estimated courier delivery times after dispatch are:

West Malaysia: 2–5 business days
East Malaysia: 3–7 business days

These timeframes are estimates rather than guaranteed delivery dates.

Orders placed around weekends, public holidays, major promotions or other high-volume periods may require additional processing or delivery time.

 

3. Shipping Rates

We offer free standard shipping on Malaysian orders above RM120.

For orders below RM120:

West Malaysia: RM6.00 flat rate
East Malaysia: RM12.00 flat rate

Applicable shipping charges will be calculated and displayed at checkout before payment is completed.

 

4. Tracking Your Order

Once your parcel has been dispatched, tracking information will be provided using the contact details associated with your order, where tracking is available.

Please allow a short period for the courier’s tracking system to update after your parcel has been collected.

Once a parcel has been handed over to the courier, delivery progress may also depend on the courier’s network and operating conditions.

 

5. Orders Containing Ready Stock & Preorder Items

If your order contains both ready-stock and preorder items, we will arrange separate shipments for your convenience.

Ready-stock items will be dispatched first.

Preorder items will be dispatched once all preorder items within the same order are available and ready for fulfilment.

You do not need to place separate orders simply because your purchase contains both ready-stock and preorder products.

This split-shipment arrangement currently applies to Malaysian orders only.

 

6. Preorder Items

Preorder items are specially sourced or reserved and are not immediately available for dispatch.

The estimated waiting or arrival period for a preorder will be stated on the relevant product page where applicable.

Our preorder products may be sourced from trusted suppliers in South Korea and other approved sources depending on the product.

Before fulfilment, products are handled and checked as part of our normal order preparation process.

Estimated preorder dates are provided in good faith but may occasionally be affected by:

  • supplier schedules;
  • international transportation;
  • customs or import processing;
  • public holidays;
  • courier delays; or
  • other circumstances outside our reasonable control.

If there is a material delay affecting your preorder, we will provide an update where reasonably possible.

If we are ultimately unable to fulfil a preorder, we will contact you and arrange an appropriate refund or alternative in accordance with our Terms & Conditions and Returns & Refunds Policy.

 

7. Delivery Details

Please check your delivery information carefully before completing your order.

This includes your:

  • recipient name;
  • delivery address;
  • postcode;
  • telephone number; and
  • any relevant unit or building information.

If you notice an error after placing your order, please contact us as soon as possible at ask.theseoulfuledit@gmail.com or +60 12-356 5708.

Where operationally possible, we will try to correct the information before fulfilment.

Once a parcel has been packed, handed to the courier or dispatched, changes to the delivery address may no longer be possible.

If a parcel is returned to us because the delivery information provided at checkout was incomplete or incorrect, additional shipping charges may apply before the parcel can be sent again.

 

8. Unsuccessful Delivery & Returned Parcels

Please ensure that someone is available to receive your parcel where required and that the contact number provided with your order is reachable.

If a courier is unable to complete delivery, they may attempt redelivery, contact you or direct the parcel to an alternative collection arrangement depending on the courier’s procedures.

If a parcel is returned to The Seoulful Edit because:

  • the delivery address provided was incorrect or incomplete;
  • the recipient could not be contacted;
  • delivery was repeatedly unsuccessful; or
  • the parcel was not collected within the courier’s required timeframe,

we will contact you once the parcel has been returned to us.

Where the failed delivery was caused by incorrect customer-provided information or failure to receive or collect the parcel, the customer may be required to pay the applicable re-delivery shipping fee before the order is dispatched again.

If the delivery failure was caused by an error on our part, we will arrange the appropriate solution without charging you an additional re-delivery fee.

 

9. Delivery Delays

Occasional delays can happen even after an order has left us.

Delivery may be affected by circumstances such as:

  • high courier volumes;
  • severe weather;
  • public holidays;
  • regional disruptions;
  • customs or logistics delays;
  • inaccurate delivery details; or
  • circumstances outside our reasonable control.

If your tracking has not updated for an unusually long period or you believe there may be an issue with your delivery, please contact us and we will assist where reasonably possible.

 

10. Lost Parcels

If tracking indicates that your parcel may be lost or there has been no meaningful tracking movement for an unusually long period, please contact us.

We may need to open an investigation with the courier before confirming the appropriate next step.

If the courier confirms that a parcel has been lost in transit, we will review the matter and arrange the appropriate resolution.

Please note that a parcel being delayed does not necessarily mean that it has been lost.

 

11. Damaged, Missing or Incorrect Orders

If your parcel arrives damaged, an item is missing, or you receive something different from what you ordered, please contact us.

For visible courier or parcel damage, we recommend contacting us as soon as possible, ideally within 48 hours of delivery, as this helps us investigate the issue promptly with the courier.

Where possible, please provide:

  • your order number;
  • a short description of the issue;
  • clear photographs or video of the product;
  • photographs of the outer parcel and packaging; and
  • the shipping label or AWB where relevant.

Please retain the product, parcel and original packaging while the matter is being reviewed.

For complete information on damaged, defective, missing or incorrect products, please refer to our Returns & Refunds Policy.

 

12. Shipping Fees & Refunds

Original shipping fees are generally not refundable where an order is cancelled, returned or re-delivered for reasons that do not arise from an error or product issue for which The Seoulful Edit is responsible.

Where a refund, replacement or other remedy is required because an item is defective, incorrect, damaged or otherwise qualifies for a remedy under applicable Malaysian consumer protection laws, applicable shipping costs will be handled accordingly.

Please refer to our Returns & Refunds Policy for further information.

 

13. Contact Us

If you have a question about shipping or an existing delivery, please contact:

The Seoulful Edit
Operated by Blue Whale Global
SSM Registration No.: 202603041787 (JM1040387-T)

Email: ask.theseoulfuledit@gmail.com
Phone: +60 12-356 5708
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
Malaysia