Refund policy

Returns & Refunds

Last updated: 28 August 2026

At The Seoulful Edit, every product is chosen with care and every order is packed thoughtfully.

We hope your order arrives exactly as expected. If something isn’t right, we’re here to help.

Please note that we do not accept returns, exchanges or cancellations due to change of mind. This does not affect any rights you may have under applicable Malaysian consumer protection laws.

Change of Mind

We encourage thoughtful purchasing and careful selection before placing an order.

Once an order has been placed, returns, exchanges or cancellations due to change of mind are not accepted, including for unopened items.

This includes situations where you:

  • no longer wish to keep the product;

  • purchased the wrong quantity;

  • found the product at a lower price elsewhere;

  • decided the item is no longer suitable for your needs; or

  • simply changed your mind after purchase.

For skincare, cosmetics, personal-care and baby-care products, this policy also helps us maintain appropriate hygiene and product integrity standards.

Order Details & Mistakes

If you notice an error after placing your order — such as an incorrect address, quantity or product selection — please contact us at ask.theseoulfuledit@gmail.com as soon as possible.

If your order has not yet entered fulfilment, we will do our best to assist.

Once an order has been packed or dispatched, changes may no longer be possible.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, leaking, incomplete or materially different from what you ordered, please contact us so we can review the issue.

For visible courier or parcel damage, we recommend getting in touch as soon as possible, ideally within 48 hours of delivery, as this helps us investigate the matter promptly.

Please include, where available:

  • your order number;

  • a brief description of the issue;

  • clear photos or videos of the product;

  • photos of the packaging and outer parcel; and

  • the shipping label or AWB, where relevant.

Please retain the product and its original packaging until the matter has been reviewed.

Opened or Used Products

Opened or used products are not eligible for return simply because of personal preference, including dissatisfaction with scent, texture, feel or overall experience, where the product is otherwise as described.

However, if you believe a product is genuinely defective, unsafe, incorrect or materially different from its description, please contact us.

Opening or using a product does not automatically affect any statutory rights that may apply.

Preorder Items

Preorder items are specially sourced or reserved based on customer demand.

For this reason, preorder purchases cannot be cancelled due to change of mind once the order has been placed.

If you notice an error in your preorder, please contact us as soon as possible and we will confirm whether a correction can still be made.

If we are unable to fulfil a preorder, we will contact you and arrange an appropriate refund or alternative.

Refunds & Replacements

If there is a genuine issue with your order, we will review the matter fairly and carefully.

Depending on the circumstances, the appropriate resolution may include:

  • a replacement;

  • a refund; or

  • another remedy available under applicable Malaysian consumer protection laws.

Where a refund is approved, it will be processed through the applicable payment method wherever possible.

Please allow additional processing time for your bank, card issuer or payment provider to reflect the refund in your account.

Shipping Costs

As change-of-mind returns are not accepted, return shipping for such requests does not apply.

Where an item is defective, incorrect, damaged or otherwise qualifies for a remedy, we will provide the appropriate return or replacement instructions and handle applicable shipping costs in accordance with Malaysian law.

Please do not send any item back before contacting us first.

Sale & Promotional Items

Sale, promotional and clearance items follow the same policy.

Promotional pricing does not affect your statutory rights if a product is genuinely defective, unsafe, incorrect or materially different from its description.

Change-of-mind returns remain unavailable.

Need Assistance?

If something doesn’t feel right with your order, please reach out. We’ll be happy to review it with you.

The Seoulful Edit
Operated by Blue Whale Global
SSM Registration No.: 202603041787 (JM1040387-T)

Email: ask.theseoulfuledit@gmail.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
Malaysia